Every customer matters
An enquiry becomes part of a conversation, not just another notification.
AI + PEOPLE + BUSINESS
Daliya.
More time for people.
Less routine work.
AI talks to your customers. Your team works in one place. You manage your business, not a dozen disconnected tools.
For businessesFor teamsFor partners
01 / OUR IDEATechnology on the human side
Great service
starts with attention.
We are building Daliya to give businesses more time for people and growth.
When customer questions, bookings, team tasks and feedback are connected, everyday work becomes clearer. AI handles recurring conversations, while people stay involved wherever experience and judgement matter.
How it worksWork stays connected
Conversations, bookings and team actions come together around your business.
People stay in control
You set the AI's rules, assign access and bring in a human operator.
02 / FEATURESFrom the first message to the next visit
One platform.
Your everyday work.
Enable the modules you need and build your workspace. Access depends on your plan, role and business settings.
AI ASSISTANTKnows your business.
Knows your business.
Keeps the conversation going.
Provide your business information, tone of voice and rules. The assistant answers using your materials, and complex conversations can be handed to a team member.
Knowledge and rules
Company, product and service information, with instructions and boundaries for responses.
Channels and conversations
Integrations with WhatsApp, Instagram, Messenger and Telegram. Conversation history and human replies within Daliya.
Model choice
OpenAI and Google Gemini. Compare models by purpose and cost, without being tied to one provider.
Response controls
Spam filtering, grouping consecutive messages and testing behaviour in the simulator.
Channels are connected after account and integration availability checks. A channel listed in the catalogue is not necessarily activated for your business.
CLIENTS AND BOOKINGSFrom an enquiry
From an enquiry
to an appointment.
Keep customer context and manage your schedule in a single workspace.
Customer directory
Customer profiles, linked conversations and a history of interactions with your business.
Calendar
Daily, weekly and monthly views. Create, edit and cancel appointments.
Schedules and resources
Working hours, available time slots and booking resources: specialists, spaces or equipment.
Products and services
Structured information about your offerings for both your team and the AI assistant.
TEAMIndividual roles.
Individual roles.
Shared context.
Team members get the tools their responsibilities require. Managers can track completion and control access.
Roles and access
Owner, administrator, manager, operator and employee permissions are configured for each business.
Shifts and working time
Clock-in and clock-out records, work locations, personal history and a kiosk terminal with configured checks.
Checklists
Recurring tasks, deadlines, comments and evidence of completion, including photos.
Training
Learning materials, questions, assigned tests, results and employee knowledge assessments.
LOYALTY AND FEEDBACKA good visit
A good visit
is only the beginning.
Collect feedback, follow up on enquiries and give customers a reason to return.
QR codes and reviews
Campaigns for locations, staff and services. Feedback forms and rating summaries.
Loyalty programmes
Incentive rules, rewards and customer access to programme benefits.
Promotions and reminders
Prepare campaigns, set schedules and check the audience before activating delivery.
Consent and limits
Checks for contact consent, channel availability and sending rules, including WhatsApp templates.
Outbound messages depend on customer consent, channel rules and activated sending capabilities. A prepared draft does not mean a campaign is already running.
MANAGEMENTYour business grows.
Your business grows.
You stay in control.
Keep companies separate, assign team members and work with a partner while retaining control of access.
Multiple businesses
Separate workspaces, settings and member permissions for each company.
Subscriptions and finance
Plans, available modules, invoices and financial information within the scope of your role.
Partner delegation
Owner-authorised access to configure and support a selected business.
Support and knowledge
Support requests and a knowledge base for using the platform.
03 / IN PRACTICENot just an answer. A next step.
Conversations that
move things forward.
Customers do not need to understand your internal processes. They ask a question in a familiar channel, and Daliya helps the conversation move forward.
Illustrative scenarios. The assistant's actions depend on its knowledge base, connected modules and permissions.
DaliyaExample conversation
CUSTOMER
DALIYA AI
Next step: choose a time
Service information and the schedule help move the booking forward.
WHERE YOUR CUSTOMERS ARE
WhatsAppInstagramMessengerTelegram
AI FOR YOUR TASKSMore than one model.
More than one model.
Your choice.
Gemini 2.5 Flash and GPT-4.1 mini are already available for everyday work. The catalogue lets you compare other OpenAI and Google models by capability and cost.
Additional models cannot yet be activated. Token-based charges with a 10% markup on the monthly invoice are planned but have not launched.
GOOGLE
Gemini 2.5 Flash
Included in DaliyaOPENAI
GPT-4.1 mini
Included in DaliyaIncluded with the available AI module, not offered as a separate free API.
04 / PEOPLE AROUND DALIYADifferent roles. One shared idea.
Growing businesses.
Together.
Daliya brings together business owners, technology implementation partners and people who introduce new customers to the platform.
Your business.
Your rules.
Choose modules, configure your assistant and give your team exactly the access they need.
Create an accountImplement.
Support.
Help companies launch Daliya, prepare their knowledge base, connect channels and establish workflows.
Discuss a partnershipRecommend.
Make connections.
Introduce businesses to Daliya through referral links and codes. Track referred clients and earnings in your account.
Explore the termsParticipation, account access and rewards are agreed during onboarding. Partners can only access a business with its owner's permission.
05 / GETTING STARTEDStart with what matters to your business
From getting acquainted
to getting things done.
You do not need to implement everything at once. Start with one scenario and expand as needed.
- 01
Add your business
Create an account and add your company details, services and working hours.
- 02
Set up knowledge
Define the rules, tone of voice and materials the AI should use.
- 03
Connect a channel
Complete the provider's required checks and make sure messages reach both sides.
- 04
Invite your team
Test your scenarios, assign roles and enable the working modules you need.
Is this just a chatbot?
No. The AI assistant is one part of the platform. Daliya also includes conversations, a customer directory, calendar, team tools, feedback and loyalty. Available features depend on enabled modules and user permissions.
Does AI completely replace an employee?
No. AI helps with recurring questions and defined scenarios, but it can make mistakes. Your team can take over a conversation, while the owner sets instructions and boundaries. Important answers and actions should be checked, particularly during setup.
Which AI models can I use?
Gemini 2.5 Flash and GPT-4.1 mini are currently available within the AI module. Other OpenAI and Google models are listed for comparison but cannot yet be activated. Usage-based charges with a 10% markup and monthly invoicing are planned, not automatically in effect.
Who can see my company's data?
Access is organised by business and role. The owner assigns team permissions and separately authorises partner access. AI requests are processed by the selected provider, and messages pass through the connected channel. Read more about data handling in the Daliya privacy policy.
How much does it cost?
The final cost depends on selected modules and onboarding arrangements. Current plans are available in your Daliya account. You can discuss selection and implementation with the team without buying features your business does not need.
What is the difference between a partner and an agent?
Partners help implement and support the platform. Agents recommend Daliya and refer customers through a code or link. Referral status alone does not grant access to manage a customer's business.
YOUR NEXT STEP
Your business stays yours.
The routine gets lighter.
Start with Daliya, or talk to us about
the best scenario to launch first.